Warranty On Watches
All watches we offer online are brand new, genuine, and authentic.
We purchase our watches from authorized dealers, distributors, and other established lines of distribution within the watch industry. The watch industry generally maintains certain retail prices and discounts, however at
Luxurywatchstore.com, we offer genuine brand name watches at significant discounts
prices from that of the manufacturer's suggested retail price. Due to our discounted pricing,
for certain brands, we may not fit into so-called "Authorized Dealers" as defined by the manufacturer.
Our warranty coverage on our watches are generally from one to three years depending on the
watch brand. The detail part of our product display specifies the length of the warranty coverage. Our warranty covers movement,
which is the core of any watch. The batteries are covered for
2 months from the day we ship the watch. The warranty does not cover the following; watch case, watch bracelet, straps, crown and stems, crystal and glass, finishes, damage caused by excessive wear/tear and or physical/accidental abuse,
moisture build up, and water damages. Also, all shipping and handling costs in connection with warranty service are the responsibility of the
customer. This warranty is valid only at authorized repair centers and at
Luxurywatchstore.com. Improper repairs serviced by unauthorized personals will void the warranty.
Please note that once you send in a watch for repair, a repair
time may differ depending on type of warranty work needed.
Simple repairs may be implemented in rapid manner, while some circumstances
may require parts to be ordered from the manufacturing
country. The typical repair time from the day we receive your
watch is 4 to 6 weeks. However, there may be at times when the
repair may require additional time for reasons beyond our
control. We will however make sure that all watches are
properly repaired before shipping back you.
How To Get Your Warranty Service
Before sending the your watch for repairs, please contact us
form for repair authorization number (RA). Once you have been issued an RA number, please send the watch back to us at our
mailing address. Please include the following information before
shipping your watch so that we can properly identify your order.
Explanation of the problems
Please properly package your watch from even further damage, and be sure to
INSURE your package for the price you paid with reliable carrier, such as UPS or FEDEX. All shipping costs related to repairs are