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FREQUENTLY ASKED QUESTIONS


Are your products genuine brands?
What is your return policy?
When do you charge my credit card ?
Tell me about your international shipment policy?
Do I have to pay shipping charges ?
Is my private information secure?
Do you match prices?
Tax, do I have to pay sales tax?
Do your watches have serial numbers?
Are your products new?

Are your products genuine brands? Top

It is against the law to offer counterfeits imposed as genuine brands when they are not. We are in the business of offering genuine brand name products only. With that statement above, we are legally bound and morally bound to serve our customers with the right products to our customers. All watches, and any brand names represented on our store front are 100% genuine brand names. All jewelry products represented materials such as 14K, 18K, and platinum are genuine materials.  All inclusive brand names mentioned on our site are brand names of the respective holders.

What is your return policy?
Top

Because we believe that you may not like the way a watch or a jewelry looks, and that you may change your mind, or you just simply decide to get something else; we offer no hassle 30 days return policy. The 30 days applies 30 days from the day we ship your original order. We also ask that you do not wear, size, or alter the watches and jewelry if you decide to return the products. You may contact us for a return assignment number (RA), for a return or an exchange. When we receive your item(s), we will refund your order amount less shipping and handling charges. All items must be returned in their original condition, including the original packaging materials, warranty cards (unfilled), documentation, and manuals. In all fairness, we are simply asking you to return the product within 30 days the product was shipped in the same condition we sent to you, and that you pay for all shipping charges from and to us. For full return policy, please refer to full return policy.


When do you charge my credit card?
Top

Once your order is received, we go through routine verification processes to ensure that the credit card is verified. We do not charge in real-time, which means that we do not automatically charge your credit card when the order comes through. After the credit verification process is done, and when we are ready to ship your products, we then process your credit card at that time. All credit cards are charged on the day that the products are shipped.


Tell me about your international shipment policy.
Top

We gladly ship to all over the world, with few exceptions( we do not ship to Malaysia, Singapore, Indonesia, Thailand, and few other countries not mentioned here). We receive frequent orders from all over the world, and the typical form of payment from international destinations are not credit card payments, rather wire transfer payments. Please refer to the international shipping section for additional details.


Do I have to pay shipping charges?
Top

If your purchase total is $120 or over,  you will receive free shipping. Most watches we offer are over $120 dollars, and thus you should automatically qualify for free shipping. If the purchase is under $120, you simply pay a flat $7.00 shipping charge. We also offer other shipping options for your faster delivery needs. Please refer to the shipping section of our customer service section.


Is my private information secure ?
Top

The sections of our online store where we ask you for information such as your name, phone number, and other information required to process your order are encrypted with the well known industry standard SSL technology. The well known companies that provide the SSL technologies are the Verisign company, Thawte, and Geotrust. All pertaining data  are encrypted before transmitted from your computer to our server. Thus, no third party either with good or bad intensions can intercept the information and decode it for their private use.


Do you match prices ?
Top

We strongly believe that price is not the only part of the service we are here to provide. Depending on the circumstances, some companies may under cut our prices while others may offer at higher prices. If you give us a chance for the price match, we will do our best to see if we can match the price. Please consider that we will not be able to match all prices since the prices may differ due to factors that are not controllable by our company. Please contact our customer service for further help, or you can simply fill our the inquiry form for speedy service.

Do your watches have serial numbers?
Top

All watches we offer on our site retain their serial numbers. We do not remove the serial numbers that the manufactures may have inscribed on the watches.

Tax, Do I have to pay sales tax?
Top

The simple rule for the sales tax is that if your order is not shipped within the State of California,  we do not collect sales tax from you. Hence, you only pay for the price of the watch if you qualify for the free shipping. The current state law requires that 8.25% sales tax amount be collected on all orders shipped within the State of California. All shipments shipped out of California are not taxed.

Do you offer new products? Top

Every watches and jewelry on our site are 100% brand new with original box, papers, and warranty cards. The original watch box, papers, and warranty cards are included with the watches; and all jewelry products are shipped with jewelry box.

 
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